Fashion Nova Returns: Your Complete Guide

Fashion Nova has become a go-to brand for fashion lovers who crave trendy styles at affordable prices. However, like any online shopping experience, there are times when the item doesn’t fit quite right or just isn’t what you expected. That’s where the return policy comes in handy. If you’re looking to return an item to Fashion Nova, this guide will break down everything you need to know for a smooth return process.

Fashion Nova Returns Policy Overview

Fashion Nova’s return policy is simple. The brand gives customers 30 days from the delivery date to return eligible items. But there’s a catch — the refund is only offered as store credit, not cash. If you’re okay with this and love shopping with Fashion Nova, then this policy works pretty well.

Return Window and Timeframe

Once you receive your order, you have 30 days to send it back. This return window ensures that shoppers have ample time to try on their items and decide if they want to keep them. To initiate the return, simply log into your Fashion Nova Returns account, go to your order history, and start the return process from there.

Refunds in Store Credit

Fashion Nova Returns doesn’t offer refunds in cash or to your original payment method. Instead, they issue store credit. Once your return is processed, you’ll receive an email with your store credit amount, which you can use for future purchases.

Items Eligible for Return

Not all items are eligible for return, so it’s important to know what you can and can’t send back.

Returnable Items

Most clothing, shoes, and accessories can be returned as long as they are in new, unworn condition with tags attached. This includes dresses, tops, bottoms, and outerwear. Shoes must be returned in their original packaging, and accessories like belts and hats must be in unused condition​

Non-Returnable Items

Some items are considered non-returnable due to hygiene reasons. This includes intimate apparel such as lingerie, bodysuits, and swimwear. Beauty products like makeup and skincare items are also non-returnable, as well as final sale items​

Always check the product description carefully before purchasing, as non-returnable items are clearly marked.

Step-by-Step Guide for Fashion Nova Returns

Returning an item to Fashion Nova is easy, but following each step correctly will save you time and frustration.

Log Into Your Fashion Nova Account

Head to the Fashion Nova website, log into your account, and navigate to your order history. Find the order you want to return and select the item(s) to start the return process.

Complete the Return Form

Once you select the items you’re returning, fill out the return form. You’ll need to specify why you’re returning the product and whether it’s due to sizing, fit, or other reasons.

Print Your Prepaid Shipping Label

Fashion Nova provides a prepaid return shipping label for U.S. customers. Print this label, attach it to your package, and drop it off at your nearest post office or designated drop-off location​

Packaging Your Return

Be sure to securely package the items you are returning. If possible, use the original packaging that the item came in. Don’t forget to include the completed return form inside the package to ensure a smooth process.

Drop It Off and Track Your Return

Once the package is ready, drop it off at your nearest post office or designated drop-off location. Make sure to keep a copy of your return tracking receipt to monitor the status of your return​

How Long Does It Take to Get Store Credit?

Once Fashion Nova receives your return, it usually takes 5-7 business days for them to process it. After that, the store credit is issued to your account. You will receive an email notification once your store credit is available for use​

International Returns

For customers outside the United States, Fashion Nova’s return policy applies with a few extra considerations. You will still have a 30-day return window, but international returns are subject to different shipping costs. Customers are responsible for covering the return shipping fees, and any customs duties are non-refundable​

Exchange Policy

Fashion Nova Returns does not offer direct exchanges for different sizes or colors unless the item you received is defective or incorrect. In such cases, you should follow the same return process and indicate that you are requesting an exchange for a replacement item​

How to Exchange Defective or Incorrect Items

To exchange an incorrect or defective item, start by contacting Fashion Nova’s customer service team. After filling out the return form and indicating the reason for the exchange, use the prepaid shipping label to send the item back. Once Fashion Nova Returns receives and verifies the defect, they will ship out the replacement item​

Common Issues and How to Avoid Them

Returning items can sometimes be a hassle, but being prepared can help you avoid common issues.

Ensure Items Are Returnable

Before making a purchase, double-check whether the item is returnable. Final sale items cannot be returned, and items like swimwear and intimate apparel are non-returnable due to hygiene concerns​

Keep Your Return in the Return Window

It’s easy to forget when your return window closes, especially if you buy items for future use. Set a reminder or note the delivery date so you don’t miss the 30-day return window. If you send an item back after the window has closed, Fashion Nova Returns may not accept it​

Track Your Return

Always keep a copy of your return tracking information. This will allow you to keep an eye on where your package is and ensure it arrives at Fashion Nova’s return center within the appropriate timeframe.

Customer Service and Support

If you run into any issues during the return process, Fashion Nova’s customer service team is available to help. You can reach them through their website, email, or social media channels. For quicker responses, many customers recommend using Fashion Nova’s live chat feature to resolve return-related concerns​

FAQs About Fashion Nova Returns

Can I return sale items?
Sale items can be returned as long as they are not marked as final sale. However, be cautious when buying discounted items, as some are clearly marked non-returnable.

How long does it take to receive store credit?
After your return is received, Fashion Nova Returns processes it within 5-7 business days, and the store credit will be added to your account.

What happens if I miss the return window?
If you miss the 30-day return window, your return might be denied. It’s important to send your items back as soon as possible to avoid this issue​

Conclusion

Fashion Nova Returns policy is straightforward but comes with specific conditions. While the store credit refund system may not be ideal for everyone, it’s a workable option for frequent shoppers. By understanding the return policy and following the correct steps, you can make the process as seamless as possible, ensuring that your returns are handled efficiently. Happy shopping!